Privacy Policy 

At PH Diagnostics LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose and safeguard your data when you use our diagnostic lab test service in Dubai, UAE. By using our services, you agree to the practices described in this policy. 

Information We Collect  

• Personal Information 
  We collect personal information that you provide to us directly, including your name, contact details (address, phone number, email), Unified ID (Passport/ Emirates ID, Travel Document etc.) date of birth and payment information. 
   

• Medical Information 
  To provide effective medical care, we collect health-related information such as medical history, current health conditions, treatment records, prescriptions and other relevant medical data. 
   

• Usage Data 
  We may collect information about how you access and use our services. This can include device information, IP addresses, browser type, pages visited and the time and date of your visits. 

How We Use Your Information  

• To Provide Services 
  We use your personal and medical information to deliver lab testing services including diagnosis and test results. 

• To Improve Our Services 
  We may analyze usage data to enhance our services, develop new features and improve user experience. 

• Communication 
  We may use your contact information to send appointment reminders, health tips, service updates and other relevant notifications. 

• Billing and Payment 
  Your payment information is used to process transactions and manage billing. 

• Compliance and Legal Obligations 
  We may use your information to comply with legal obligations, protect our rights and prevent fraud. 

How We Share Your Information  

• With Healthcare Professionals 
  We may share your medical information with doctors and healthcare providers involved in your care to ensure they have the necessary information for diagnosis, treatment and care. 

• With Service Providers 
  We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, IT support and analytics providers. These third parties are bound by confidentiality agreements and are required to protect your information. 

• Legal Requirements 
  We may disclose your information if required by law or DHA or in response to legal processes. 

• Business Transfers 
  In the event of a merger, acquisition or sale of assets, your information may be transferred to the new entity as part of the transaction.  

Data Security  

We implement appropriate technical and organizational measures to protect your personal and medical information from unauthorized access, disclosure, alteration or destruction. This includes encryption, access controls and secure data storage practices. 

Your Rights  

• Access and Correction 
  You have the right to access the personal and medical information we hold about you. You can request corrections to any inaccurate or incomplete data. 

• Data Portability 
  You may request a copy of your data in a structured, commonly used and machine-readable format. 

• Erasure 
  You have the right to request the deletion of your personal and medical information, subject to certain legal obligations. 

• Objection 
  You can object to the processing of your information for specific purposes. 

Changes to This Privacy Policy  

PH Diagnostics LLC  reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.  

Contact Us 

PH Diagnostics LLC 
Address: Al Abbas Bldg. 1, ABlock, 1st Floor, Khalid Bin Al Waleed Street Opp. NBQ Bank, Near BurJuman – Metro Station – Dubai 
 
Phone: 04 354 3350 

Email : info@phdiagnostics.ae